We do our very best to make sure your order reaches you in perfect condition. If, for any reason, you’re not happy with the quality when it arrives, please let our Customer Care team know within 24 hours (1 day) of receiving your package. To help us sort things out quickly, we’ll need a short description and some clear photos of the issue. Depending on the situation, we’ll arrange a replacement, exchange, refund, or gift card for you. Because our products are fresh and perishable, we unfortunately can’t accept claims made after 24 hours of delivery. Any requests must be backed up with proper details/photos so we can help you fairly. Olmec may, at its discretion, limit replacements based on each case.

If an order has to be returned or redirected because of an incorrect or incomplete address, extra shipping charges will apply

Items can spoil if they spend too much time in transit. If that happens, Olmec may decide they aren’t suitable for redelivery, and a replacement order would then be at the customer’s cost.

Since our products are perishable, we’re unable to accept returns once they’ve been shipped. Our guarantee applies only to correctly addressed orders. If your order needs to be rerouted by the carrier, we cannot promise it will arrive in its best condition.

The address provided is incorrect or outdated.
The recipient is unavailable to receive the delivery.
An updated address is not shared within 24 hours of the first delivery attempt.

Shipments that are returned or rerouted due to these reasons will be subject to additional charges.

That said, we’ll always do our best to make things right. If something goes wrong on our side, we’ll handle it with honesty and care, and find a solution that works for you. Your trust means the world to us, and we’ll always go the extra mile to show you just how important you are. Our Customer Service team is friendly, trained, and ready to help—no matter the issue or how you choose to get in touch. You can always count on a prompt, helpful, and kind response from us.