Do I have to pay extra for shipping?
We work with trusted delivery partners who know how to handle delicate treats like ours.
All orders go out in chiller vans, so your chocolates stay fresh and never melt—even in the heat. That’s why shipping is charged separately—you’re paying for care, not just delivery.
All orders go out in chiller vans, so your chocolates stay fresh and never melt—even in the heat. That’s why shipping is charged separately—you’re paying for care, not just delivery.
Why are shipping costs higher than expected?
We invest in expert shipping to ensure your chocolates arrive fresh and on time. Using temperature-controlled packaging and reliable partners, we carefully handle every delivery—shipping fees cover this premium service.
Can you ship internationally?
We currently don’t ship internationally, but we can carefully pack your chocolates for safe travels! Let us know if you’d like them specially prepared for your flight
Do you use any special packaging or cooling methods to ensure the chocolates don't melt in transit?
We ship all chocolates in insulated Styrofoam containers for optimal freshness. Our weather requires ice packs and specialty packaging—which affects delivery costs. We never compromise on safe arrival
Can I use a different delivery and billing address?
Yes, you can use different billing and shipping addresses to send chocolates as gifts. Simply enter your own details under ‘Billing Address’ and the recipient’s details under ‘Shipping Address.’ Don’t worry—we’ll keep your surprise safe! The recipient will only be contacted if we need help with the delivery address. All order confirmations and updates will be sent to the billing contact details you provide
When can I expect my chocolates to arrive after ordering?
We are offering same day for delivery in Karachi
Nationwide delivery…….
Nationwide delivery…….
Can I specify a time frame when placing my order?
Date selection? Yes! Time slots? Not currently. Deliveries occur between 11 AM-11 PM on your chosen date, and we’ll notify you with live tracking for better visibility.
Can I customize flavors, gift wrapping, or add a personal note?
Yes, we do offer customization for online orders. There is a greeting card option on all product pages. You can also create your own hamper by clicking on the create your own hamper tab and here you can totally customize everything select the hamper, the greeting card, the To discuss your specific requirements, please contact our customer service team at our UAN number: (021) 111 165 632 We’ll be happy to assist you in personalizing your order.
Do recipients see the price tag in the order?
Nope, don’t worry! We remove all price tags before sending. Your gift arrives with nothing but love, care and a little extra sweetness.
Where can I order a corporate gift from Olmec?
For corporate gifting, feel free to reach out to our representative, Mr. Farhan Mumtaz, via call or WhatsApp at +92 336 8565146, or email us at corporate.sales@olmec.pk. You can also fill out the form on our corporate gifting page, and our team will get back to you shortly.
Which Cities do you deliver to?
At this time we are delivering to the following 10 cities – Karachi, Lahore, Islamabad, Rawalpindi, Multan, Faisalabad, Sialkot, Hyderabad, Peshawar & Quetta.
Which cities do you deliver cakes to?
Currently, our freshly baked cakes are only available for delivery within Karachi, as we prioritize quality and freshness above all else. Since cakes are delicate products requiring careful handling, we limit deliveries to our home city to ensure they arrive in perfect condition. We appreciate your understanding!
